Shipping policy

Shipping information

Processing time

The time we need to prepare an order for shipping varies.
If the item is in stock, we send the orders out the same day/next business day we receive them. (Please, allow us 1-3 business days to dispatch your order on the days of higher demand.)
Otherwise, we will produce and ship the item within 5-15 business days. For details, see individual items. (“Business days” are Monday-Friday, excluding holidays)
Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

FREE shipping (UKRPOCHTA Par Avion): 7-21 business days based on the date when the order was placed.

Customs and import taxes

Buyers are responsible for any duty/import/taxes/customs/etc that may apply. I’m not responsible for delays due to customs.

How can I track my order?

1. Go to UKRPOCHTA website.
2. Paste your tracking number from the “Shipping Information” email you got from Winzerdoll. If you haven’t received the email, please check your spam. If the letter is nowhere to be found we’re always happy to help winzerdollshop@gmail.com
3. Press the “Track” button.